(936) 560-4619
Bowling Ball Sales Frequently Asked Questions

I'm looking for a particular ball - how do I find it?
Search directly for the ball you have in mind by entering the ball name in the search box above and clicking the orange search button from any page.

Does BowlingBallSales.com drill the holes in my ball?
No we don't drill bowling balls because of the precision required. Pro shops are experts at fitting and drilling the ball to fit your hand.

Some sites that I use for shopping already have my personal information in place so I can check out quickly. Does BowlingBallSales.com have a similar setup?
Yes, BowlingBallSales.com will allow you to do a 'fast checkout' if you have previously purchased from us. When you make a purchase, you may enter a password and on future purchases you may use the 'fast checkout' by entering your password.

I've forgotten my account password. How can I retrieve it?
If you've forgotten your account password, you can click here to have it emailed to you.

How does BowlingBallSales.com protect my credit card information?
BowlingBallSales.com uses the latest technology to protect your credit card information and we do not release it to any outside organization. When you check out, you'll see the small lock at the bottom of your browser indicating a secure transaction. We use SSL Encryption Technology and automatically switch to secure mode before placing your order, and your personal information is protected with SSL (Secure Sockets Layer) encryption technology. SSL is the current standard for Internet commerce.

How can I contact you by phone if I am not in the United States?
Use our local phone number - (936) 560-4619

Foreign Orders
BowlingBallSales.com is not liable for any duties, taxes or fees incurred. If you are shipping products within the United Sates and then having an outside shipping company ship the products to you at the final destination, BowlingBallSales.com is only responsible for the items until they reach the outside shipping company.

Does BowlingBallSales.com share information about its customers with any third parties?
No, your information is kept private and is never shared with any other companies.

What payment options are available?
BowlingBallSales.com offers the following payment options:

Credit/debit cards: Visa, Mastercard, American Express, Discover, and debit cards with the VISA or Mastercard logo.

When will my order ship?
As long as the item(s) on the order are in stock then all orders placed before 3pm ET Monday-Friday ship the same day. Any orders placed after 3pm ET Monday-Friday will ship the following business days. Delays can occur if you are shipping to an address other than the billing address, if special requests are made, or due to holidays.

When will I receive my shipment?
We ship FEDEX Ground, so expect to receive your purchases within 1 to 7 business days, unless the item is on back order. Standard FEDEX shipping is free but to speed things up, you may choose Overnight, 2nd Day Air. and 3rd Day FEDEX shipping options when you check out.

If shipping is free, why is there a Packaging Fee of $4.95?
Shipping is free, no matter how many items or how heavy or how far they must go within the continental USA. Many times our shipping cost exceeds $30 to $40 on a single order. The Packaging Fee is PER ORDER, not per item, so you could order 50 items, pay no shipping, only the one-time, per order charge of $4.95. This Packaging Fee is standard on many sites and is a set amount to help defray the cost of packaging and stocking items.

What is BowlingBallSales.com's return policy?
At BowlingBallSales.com. We will help you with returned merchandise if you follow the simple steps below:

1. Merchandise must be returned by you in protective packaging in addition to the manufacturer's packaging, within 15 days of receipt. With the exception of shoes exchanged for a different size, a 15% return fee applies (15% of the cost of the item; for example $50 item = $7.50, $100 item = $15, and so on). For exchanges within the Continental United States, we'll pay the freight back to you.

2. You can obtain a Return Merchandise Authorization (RMA) number and print a mailing label for your return by clicking here. All returns require an RMA number.

3. If a customer refuses a package with the shipping company (FEDEX, USPS) without being authorized by BowlingBallSales.com to do so, and the contents of the package being refused are identical to the items ordered by the customer, BowlingBallSales.com reserves the right to charge to the customer any fees incurred by the said shipping company.

4. Merchandise must be unused/undrilled, and in the same condition it was shipped to you.

5. Books may not be returned or exchanged. All book sales are final unless the merchandise is damaged on arrival or the wrong product is delivered. Videos, Tapes, CD's and DVD's may be returned or exchanged with good reason if the product is still in its original plastic wrapping. If the item is returned other than in its original packaging, BowlingBallSales.com has the right to charge the customer for the product and shipping and send the product back to the customer.

6. The original invoice you printed at the time of purchase OR the email we sent to you confirming the purchase that shows the order # must be returned with the merchandise.

7. Unfortunately, we can not accept returns of discontinued or closeout merchandise.

8. After receiving and confirming the condition of the returned merchandise BowlingBallSales.com will gladly credit your account!